Kendall Go Membership Contract

1.1 Members must always reserve Kendall Go vehicles on the Kendall Go app in advance before picking up the vehicle. Kendall Go does not guarantee the availability of any Kendall Go vehicle but will endeavour to ensure reasonable availability Kendall Go vehicles for its members.

1.2 If you have not made a reservation in advance and the Kendall Go app shows that there are available Kendall Go vehicles, you may reserve the Kendall Go vehicle and then use the Kendall Go app to take possession of the vehicle at your convenience. Kendall Go vehicles must be reserved via the Kendall Go app prior to taking possession of a vehicle.

1.3 The minimum period for which a Kendall Go vehicle may be reserved is one (1) hour. A reservation may be extended in hourly increments thereafter as provided in Section 1.4 below. The maximum rental period is seven (7) consecutive days. Use of a vehicle for a period longer than seven (7) consecutive days may be authorised at Kendall Go’s discretion and must be arranged with a Kendall Go representative in advance by emailing us. Consecutive (back to back) reservations in the same Kendall Go vehicle will be treated as a single reservation with continuous usage and will be billed accordingly.

1.4 Extending a Reservation: If you wish to extend a reservation, you may do so only if (i) the vehicle is available for use for the extension period (for example, it is not reserved by another Member), (ii) the request to extend is completed 30 minutes prior to the scheduled expiration time of your existing reservation and (iii) you have sufficient credit/funds available on the credit/debit card used to make the reservation to pay for the extension.

1.5 Cancelling a Reservation: If you wish to cancel a reservation or shorten the period for which a vehicle has been reserved, you must do so at least twenty four (24) hours before the scheduled start time of the reservation. If you cancel or shorten a reservation outside of the applicable window, you may be subject to certain charges or cancellation fees, as further described in the Additional Charges Sub-section.

2.1 You must pick up the selected vehicle at the Kendall Go Base Location indicated on the Kendall Go app and, after you have completed your trip and no longer require the Kendall Go vehicle, you can leave it parked, secured, clean, with at least a quarter tank of fuel, and in good working order, at the Kendall Go Base Location by no later than the end time of your reservation.

2.2 You are responsible for all charges and costs incurred relating to your Kendall Go vehicle for the entire period of the reservation and until you notify Kendall Go of the end of use via the Kendall Go app.

2.3 The vehicle must be parked, secured, closed, locked and serviceable (all accessories off, key out of ignition and in its designated proper place, all windows, doors, hatches, sunroofs and other openings closed, fuel card, and other accessories in the vehicle) and returned to the Kendall Go Base Location.

2.4 Kendall Go vehicles must be returned no later than the end time of the reservation and the Member is required to log out of the vehicle using the Kendall Go app. Members will be charged until they have successfully logged out of the Kendall Go vehicle.

2.5 The Member will be billed for the full amount of the reservation time period, even if the vehicle is returned early. Should a vehicle be returned late, the reserving Member will be responsible for late fees as described in the Additional Charges Sub-section.

2.5 Members will be charged for driving Kendall Go vehicles using the following pricing structure: Membership and Driving Rates Sub-section.

3.1 When you use a Kendall Go vehicle, Kendall Go is responsible for the cost of fuel (subject to mileage overage fees that may apply to a reservation – see the Additional Charges Sub-section for further detail), but Members are required to fill up petrol/diesel powered Kendall Go vehicles if the fuel tank drops below one quarter of a tank. We provide you a fuel card for this purpose. If the fuel card is missing or not functioning, Kendall Go will reimburse you for the actual cost of fuel if you pay for it yourself in accordance with Section 4 below.

3.2 Members must, when returning the vehicle, ensure that the tank is at least one quarter full; you will be charged a fee in accordance with the Additional Charges Sub-section if the vehicle is returned with less than one quarter of a tank of fuel.

3.3 Kendall Go fuel cards may only be used to fuel Kendall Go vehicles.

3.4 Members must ensure that they use the correct fuel when refuelling the vehicle (petrol or diesel). Fuel decontamination costs and any other damage or costs (including roadside assistance or recovery) arising from the use of the incorrect fuel are not limited to the Insurance Excess Fee and are not covered by Kendall Go insurance or a CDW.

4.1 What is an “Eligible Expense”? An “Eligible Expense” is defined in this Schedule 4 as (a) an expense incurred by the Member for minor (under £30) routine maintenance and repairs on Kendall Go vehicles as described in Section 5, (b) the cost of fuel when the fuel card is missing or not functioning and (c) any other expense that is authorised in advance by a Kendall Go representative.

4.2 Recovering an Eligible Expense: If you pay for an Eligible Expense, you must keep the actual receipt reflecting the item or service purchased and the date and time of purchase (which must be during your reservation) and note on it the odometer reading at the time of the purchase. Please print your name on the receipt and email the receipt to us within thirty (30) days of your reservation and we will credit such amount to the relevant bank account number, credit or debit card you have on file for the applicable reservation. No credit or refund will be given without a receipt, or if the receipt is submitted thirty (30) days or more after the reservation date.

Maintenance and Repairs: Members must be responsive to all warning lights, chimes and other indicators and alerts. While Kendall Go will provide regular servicing and maintenance of the Kendall Go vehicles, Members are expected to assist in routine maintenance (such as by checking fluid levels, filling the windscreen washer fluid), and to make, or have made, minor repairs to help ensure that the vehicle is safe for use (for example, by changing wiper blades and light bulbs while the vehicle is in your possession). The cost of such minor maintenance and repairs will generally be considered Eligible Expenses reimbursable in accordance with Section 4 above.

6.1 Driving a Kendall Go vehicle outside of the mainland UK without written permission from Kendall Go and a valid “vehicle for hire” certificate for the duration of use is prohibited.

6.2 Members must notify Kendall Go at least seven (7) days prior to departure if they intend to travel overseas during their booking. Details of the trip must be provided including dates and destination.

6.3 Members will be responsible for procuring any additional equipment necessary to comply with foreign driving regulations including, but not limited to, reflective jackets, warning triangles and headlamp adjusters. They must also arrange their own breakdown cover with full recovery back to the mainland UK.

6.4 Additional charges and or terms and conditions may apply for vehicles that are travelling outside the UK mainland and are available on request only. Permission must be sought in advance from our insurers via ourselves for travel to Northern Ireland.